IT AMC checklist
What to check before signing an IT annual maintenance contract.
- List of all devices covered
- Comprehensive or non-comprehensive
- Parts excluded from cover
- Number of preventive visits
- Response time for remote and on-site support
- Standby device availability
- Remote helpdesk included
- Monthly reports and asset list
- Charges for work outside AMC
- Single point of contact
- Notice period and cancellation terms