Frequently asked questions
Answers about our services, rentals, AMC, payments and coverage. Cannot find your question? Call or WhatsApp us.
General
What does Rivoult Computer do?
We provide IT support, repairs, networking, CCTV, server support and AMC for businesses and homes in Mumbai, and rent IT equipment such as laptops, desktops, servers and projectors across India.
Which areas do you serve?
On-site services cover Mumbai, Thane, Navi Mumbai and Mira-Bhayandar. Rentals are delivered across India.
What are your working hours?
Mon to Sat, 9:30 am to 7:30 pm. For urgent issues outside these hours, call or WhatsApp us and we will help where possible.
Do you work with home users?
Yes. Along with businesses, we repair laptops and desktops, set up Wi-Fi and install CCTV at homes.
Services and repairs
Do you charge for inspection?
Inspection or visit charges depend on location and the type of job. We tell you before booking. For AMC customers, visits are included.
Do repairs come with a warranty?
Yes. Replaced parts and repair work carry a warranty. The period depends on the part and is mentioned on your invoice.
How soon can an engineer visit?
It depends on your location and how busy we are. We confirm a visit time when you call. AMC customers get priority.
Can you fix problems remotely?
Yes. Many software, email and configuration problems are solved over a secure remote session.
Rentals
What is the minimum rental period?
Laptops, projectors and event equipment can be rented for a day. Servers usually have a one-month minimum. Monthly and yearly plans cost less per month.
Is a security deposit required?
A refundable security deposit may apply depending on the equipment, quantity and customer profile. It is returned after the equipment comes back in good condition.
What happens if rented equipment stops working?
We repair or replace it. In Mumbai, replacements are arranged quickly. Outside Mumbai, replacements are shipped.
Can I buy the equipment after renting?
In many cases yes. Ask us for a buy-out price for the equipment you are renting.
AMC and payments
What payment methods do you accept?
Bank transfer (NEFT/RTGS/IMPS), UPI and cheque for businesses. Payment terms are mentioned in the quote.
Do you provide GST invoices?
Yes. All services and rentals are billed with a proper GST invoice.
Can AMC be paid quarterly?
Yes, quarterly or yearly payment can be arranged depending on the contract value.
Can we cancel an AMC?
Cancellation terms are mentioned in the AMC agreement. Usually a notice period applies.
Need IT help or equipment on rent?
Tell us what you need. We reply with a clear plan and price, usually within working hours the same day.